Last updated: March 17, 2026 · Breakout
1. Our Guarantee
At Breakout, we stand behind the quality of our music promotion services. We are committed to delivering every order in full, on time, and as described. If we fail to meet these standards, we offer a straightforward refund process to make it right.
2. Eligibility for Refund
You may be eligible for a full or partial refund in the following cases:
- Non-delivery: If your order has not started within 5 business days of placement and we cannot provide a resolution
- Partial delivery: If we are unable to deliver the full quantity ordered, you will receive a proportional refund for the undelivered portion
- Duplicate orders: If you accidentally placed the same order twice, the duplicate will be refunded in full
- Service error: If we delivered the wrong service type or applied promotion to the wrong track/profile
3. Refund Not Applicable
Refunds are generally not available in these situations:
- Order already delivered: Once the full quantity has been delivered and confirmed, the order is considered complete
- Natural drop-off: Minor fluctuations in follower/play counts are normal on all streaming platforms and are not grounds for a refund. We provide reasonable over-delivery to account for this.
- Incorrect links: If you provided an incorrect or private Spotify/SoundCloud URL and the order was processed based on the link given
- Account changes: If you deleted, privated, or significantly changed the track/profile during active delivery
- Change of mind: If delivery has already begun, we cannot issue a refund simply because you no longer want the service
- Platform actions: If a streaming platform removes content or takes action on your account for reasons unrelated to our service
4. How to Request a Refund
To request a refund:
- Email us at breakoutmusicsupport@gmail.com with the subject line "Refund Request"
- Include your order number, the email used for the order, and the track/profile URL
- Describe the issue in detail (e.g., non-delivery, wrong service, partial delivery)
5. Processing Time
Refund requests are reviewed within 2–3 business days. If approved:
- Credit/debit card refunds are processed via Stripe and typically appear within 5–10 business days, depending on your bank
- Cryptocurrency refunds will be issued to the original wallet address at the current exchange rate
6. Partial Refunds and Credits
In some cases, we may offer a partial refund or account credit instead of a full refund. This typically applies when a significant portion of the order has been delivered. We may also offer to re-deliver the remaining quantity as an alternative to a monetary refund.
7. Dispute Resolution
If you are unsatisfied with our refund decision, you may request a secondary review by emailing us with additional details. We aim to resolve all disputes fairly and promptly. Filing a chargeback with your bank before contacting us may result in delays and additional fees.
8. Contact
For all refund inquiries, reach us at breakoutmusicsupport@gmail.com. Our support team is available 24/7.